Returns & Exchanges
We want you to love your lashes, which is why we offer a 30-day return policy for all unopened and unused products. If you are not completely satisfied with your Lilac St. purchase, we are here to help you find your perfect fit.
Check Eligibility
Ensure your items are in their original, unopened packaging and that your purchase was made within the last 30 days.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print and Ship
Download your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing